Item Personalization

We want you to be completely happy with your purchase. We therefore offer refunds on full-price items, including bundle offers and purchases made using promo codes, within 14 days. Sale items that are automatically discounted are eligible for store credit only.

Estimated Shipping Timeframes
Duties and taxes are paid by Sebastian Says.

• Australia: Standard shipping approximately 2–8 business days. Express shipping for bulky items (such as bedding) approximately 1–3 business days.
  
• United States: Standard shipping approximately 5–10 business days.
  
• International: Standard shipping approximately 7–14 business days.
  

We ship via Australia Post. Orders placed before 10am (AEST) / 10pm (UTC-5) are typically dispatched the same business day. During sale periods, delivery may take an additional 1–2 business days. Any delays will be communicated by email.

Yes, we offer digital gift cards, delivered by email. They’re perfect for when you’re not quite sure what to choose and can be redeemed online at any time.