Privacy Policy
1. Personal Information We Collect
Device Information
When you visit the Site, we automatically collect certain information about your device, including:
• Web browser type
• IP addres
• Time zone
• Cookie data
• Pages or products viewed
• Search terms
• Referring websites
• Interaction data
We collect this using cookies, log files, web beacons, tags, and pixels.
Order Information
When you make or attempt to make a purchase, we collect:
• Name
• Billing and shipping address
• Payment information (processed securely through Shopify and payment providers; we do not store full payment details)
• Email address
• Phone number
SMS Marketing Information
If you opt in to SMS marketing, we collect:
• Your mobile phone number
• Consent records (date, time, IP address, and method of opt-in)
• Messaging interaction data (delivery, clicks, responses)
• Order and browsing activity associated with your phone number
2. How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Send order confirmations and shipping notifications
• Communicate with you
• Screen orders for fraud
• Improve our store and marketing efforts
• Provide customer support
If you opt in to SMS marketing, we use your phone number to send:
• Promotional materials
• Sales and special offers
• New arrival announcements
• Abandoned cart reminders
• Order notifications
Message frequency may vary. Consent is not a condition of purchase. You may opt out at any time by replying STOP to any message.
3. Abandoned Cart & Cookies (Shopify + SMS Compliance)
Sebastian Says uses cookies and similar technologies provided by Shopify and third-party applications to:
• Keep track of items placed in your shopping cart
• Identify when a cart has been abandoned
• Analyze browsing behavior
This information is used to determine when to send cart reminder messages via SMS if you have opted in to receive such messages.
You may control cookies through your browser settings; however, disabling cookies may affect site functionality.
4. Sharing Your Personal Information
We share your personal information with Shopify to power our online store. You can read more about how Shopify uses your information here:
https://www.shopify.com/legal/privacy
We also share your information with third-party service providers that help us operate our business, including:
• Payment processors
• Shipping carriers
• Email marketing providers
• SMS marketing platforms
• Analytics providers (such as Google Analytics)
These service providers are contractually required to protect your data and use it only for business purposes on our behalf.
Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes.
We do not sell SMS consent data.
We may disclose your information if required by law or to protect our rights.
5. Behavioral Advertising
We may use your personal information to provide targeted advertisements or marketing communications we believe may interest you.
You can opt out of targeted advertising by:
• Adjusting browser settings
• Using industry opt-out tools such as:
http://www.aboutads.info/choices/
http://www.youronlinechoices.eu/
6. Location Information
We may collect general location data via:
• IP address
• Browser/device settings (if enabled)
This is used to:
• Provide relevant content and offers
• Improve user experience
• Prevent fraud
You can disable location services through your device settings.
7. Data Retention
We retain your personal information for our records unless and until you ask us to delete it, subject to legal and regulatory requirements.
8. Your Rights (CCPA / GDPR Notice)
Depending on your location, you may have the right to:
• Access personal information we hold about you
• Request correction or deletion
• Object to certain processing
• Withdraw consent for marketing at any time
To exercise your rights, contact us at the information below.
9. Data Security
We rely on Shopify’s secure infrastructure and implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no internet transmission is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted here with a revised effective date.
11. Contact Information
For questions about this Privacy Policy or your personal information, please contact:
Email: contact@sebastiansays.com.au
Website: sebastiansays.com
